Question 1

Is Soapy Clouds insured and bonded?

Accepted Answer

Yes, Soapy Clouds is insured and bonded, giving our customers added peace of mind when inviting our team into their homes or workplaces.

Question 2

Do you offer a satisfaction guarantee?

Accepted Answer

We want every customer to be happy with their cleaning service. If something included in the agreed scope of work is missed, contact us so we can review the issue and determine the appropriate next steps.

Question 3

Are your cleaners background-checked?

Accepted Answer

We understand the importance of trust when choosing a cleaning company. Contact us to learn more about our hiring and screening practices.

Question 4

Do you bring your own cleaning supplies and equipment?

Accepted Answer

Our cleaning arrangements depend on the service and your property's needs. Contact us before booking to confirm which supplies and equipment are included.

Question 5

Are there any hidden fees?

Accepted Answer

No. We aim to keep pricing clear and upfront. Your quote should reflect the agreed scope of work, and any changes or additional charges should be discussed with you before proceeding.

Question 6

How do I book a cleaning service?

Accepted Answer

Getting started is easy. Request a quote online or contact Soapy Clouds directly to discuss your cleaning needs, preferred schedule, and property. We'll help you choose the right service and confirm the details before your appointment.

Question 7

Where do you work?

Accepted Answer

Soapy Clouds serves St. Louis, Missouri, and surrounding communities.

Question 8

Do you clean both homes and workplaces?

Accepted Answer

Yes. Residential cleaning is for houses and apartments. Commercial cleaning is for offices and other business spaces.

Question 9

Can I request the same cleaning team?

Accepted Answer

When possible, you can request the same cleaning team for recurring visits.

Question 10

When is the scope of work agreed?

Accepted Answer

We agree on the scope of work before each visit.

Question 11

Can you clean after business hours?

Accepted Answer

Yes. The schedule is set around the building, including after hours, so the workplace can be ready for the next day.

Question 12

How do I book a commercial cleaning?

Accepted Answer

Choose a service, open it with Book now, and fill in the short form on that page. We get in touch about the visit.

Question 13

Are you insured for a commercial building?

Accepted Answer

Yes. The crew and the visit are covered before anyone arrives. Soapy Clouds is insured and bonded.

Question 14

Are the people who come in background-checked?

Accepted Answer

Yes. The people sent to a building have been checked.

Question 15

Do you document the work?

Accepted Answer

Yes. The work is photographed, so the visit is on record.

Question 16

What do you bring to the building?

Accepted Answer

Commercial machines. Where harsh chemicals are not the right tool, the cleaning is done with steam.

Question 17

What workplaces do you clean?

Accepted Answer

Offices, banks, hotels, and other workplaces.

Question 18

Is the plan customized for the property?

Accepted Answer

Yes. The plan is customized for your property.

Question 19

Who is sent to the building?

Accepted Answer

Trained professionals. The people sent to a building have been background-checked.

Question 20

Will a scheduled cleaning be missed?

Accepted Answer

The service is built for consistent quality, with no missed cleanings.

Question 21

What do you clean?

Accepted Answer

We clean houses, apartments, and condos, with options for routine cleaning, deep cleaning, and move-in or move-out cleaning.

Question 22

How do I book a residential cleaning?

Accepted Answer

Choose a service, click Book now, and fill in the short form on that page. We will get in touch to discuss your cleaning needs.

Question 23

Can I schedule recurring home cleaning?

Accepted Answer

Yes. You can arrange regular cleaning based on your preferred schedule and household needs.

Question 24

Are your cleaners insured and background-checked?

Accepted Answer

Soapy Clouds is insured and bonded, and the cleaners sent to your home are background-checked.

Question 25

Do I need to be home during the cleaning?

Accepted Answer

No. You can arrange access to your home in advance and choose a cleaning time that works for your schedule.

Question 26

Do you bring your own cleaning supplies and equipment?

Accepted Answer

Yes. Our team brings professional cleaning equipment and supplies needed for the service.

Question 27

Do you offer weekly and biweekly cleaning?

Accepted Answer

Yes. Recurring home cleaning can be weekly or biweekly.

Question 28

Do you offer a one-time visit?

Accepted Answer

Yes. A single visit is available, as well as a recurring schedule.

Question 29

Do you use HEPA vacuums?

Accepted Answer

Yes. The team brings professional equipment, including HEPA vacuums.

Question 30

Can the visit be set around my day?

Accepted Answer

Yes. The time is set around your day.

Frequently asked questions

General

Commercial

Residential

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